1. Nature of Services

Smart Steps Education (admissionedge.in) provides career counselling, guidance, and support services related to college admissions, university selection, and course selection.

• We do not guarantee admission, scholarships, or placements
• Fees charged are for consultation, guidance, and support services only
• Our role is to facilitate and guide — not to assure outcomes
• We operate as an authorized education consultancy partner with MOUs with various universities

2. Cancellation Policy

a) By the User

• Users may request cancellation of services by contacting us via email or phone
• Cancellation requests must be made before the commencement of the service
• Once counselling or guidance has been provided, cancellation may not be eligible for refund
• Cancellation requests should be sent to connect@admissionedge.in with the subject line "Cancellation Request"

b) By Smart Steps Education

• We reserve the right to cancel or refuse services in cases such as:
• Incomplete or incorrect information provided by the user
• Misuse of services or inappropriate conduct
• Unforeseen circumstances beyond our control
• In such cases, applicable refunds (if any) will be processed at our discretion

3. Refund Policy

a) Eligibility for Refund

Refunds may be considered only under the following conditions:

• Payment made for a service that has not yet been initiated
• Duplicate or excess payment made by mistake
• Service cannot be delivered due to internal limitations

b) Non-Refundable Situations

Refunds will not be provided in the following cases:

• Once counselling or consultation services have been delivered
• After profile evaluation, college shortlisting, or admission guidance has started
• If a user is dissatisfied with admission outcomes or results
• Failure to secure admission, scholarship, or placement in a preferred college
• Change of mind after service delivery has begun
• Incorrect information provided by the user leading to admission issues
• Delays caused by universities or third-party institutions

4. Refund Processing Time

• Approved refunds will be processed within 7–10 business days from the date of approval
• Refunds will be issued through the original mode of payment, wherever possible
• Bank processing times may vary depending on the payment gateway or bank (typically 3-7 additional days)
• For cash payments, refunds will be issued via bank transfer or cheque
• Payment gateway charges, if any, will be deducted from the refund amount

5. Service Modifications

In some cases, instead of a refund, we may offer:

• Rescheduling of counselling sessions to a later date
• Adjustments to services based on user requirements
• Credit towards future consultancy services (valid for 6 months)
• Alternative guidance or support options
• Transfer of services to another eligible candidate (with prior approval)

Any service modifications will be discussed and agreed upon with the user before implementation.

6. Dispute Resolution & Grievance Redressal

In case of any dispute regarding refunds or cancellations:

• Users must first contact our support team to resolve the issue amicably
• If unresolved, the matter will be escalated to our Grievance Officer
• Any legal disputes shall be subject to the jurisdiction of courts in Jaipur, Rajasthan
• All disputes will be governed by the laws of India

7. Important Disclaimer

8. Contact for Refund & Cancellation

For any refund or cancellation requests, or if you have questions about this policy, please contact us:

9. Your Acknowledgment

By using admissionedge.in, submitting any inquiry form, or availing our counseling services, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to its terms. By using this website, you agree to the terms of this Refund & Cancellation Policy.